Refund & Replacement Policy

Custom printed products

Since products are manufactured according to individual customer requirements and artwork, orders ordinarily cannot be cancelled or returned once production has commenced.

Damaged or defective products

Customers must notify Rohan Graphics within 48 hours of delivery if products are damaged, defective or incorrectly manufactured.

Customers must provide: order number; photographs/videos; description of the issue.

Replacement

Verified manufacturing defects or printing errors attributable to Rohan Graphics will be resolved through replacement or another appropriate remedy at no additional product cost.

Refunds

Refunds will be considered for eligible cases, including orders that cannot be fulfilled or eligible manufacturing issues that cannot reasonably be resolved through replacement.

Approved refunds will be processed to the original payment method.

Artwork responsibility

Customers are responsible for checking spelling, colours, dimensions, design and content in their uploaded artwork.

Cancellation

Orders may be cancelled before production starts, subject to approval. Orders already in production ordinarily cannot be cancelled.

Contact

Customers may contact Rohan Graphics through the website's customer support section.